←
Level 3 Award - Enterprise and Entrepreneurship - Unit 3
ILM Level 3 - Core Content
Episode 1
3:33
Definition Of Customer Service
Sign in to view
Episode 2
5:33
Customer Analysis
Sign in to view
Episode 3
3:30
Customer Types
Sign in to view
Episode 4
7:08
Customer Relationship Management
Sign in to view
Episode 5
2:09
Online Presence
Sign in to view
Episode 6
6:26
Promoting your Business with Social Media
Sign in to view
Episode 7
4:28
Communication
Sign in to view
Episode 8
2:01
Principles Of Customer Service
Sign in to view
Episode 9
3:04
Customer Satisfaction
Sign in to view
Episode 10
3:21
Listening
Sign in to view